Creating opportunities for people and business
In Sergel we care about the people we meet. We are a company with a culture based on trust and learning, where we work towards strengthening individuals through competence, compassion and a high level of engagement. Together we work with clear ownership and shared responsibility towards our stakeholders, which creates long-term and loyal business relations. We always try to find new ways of working and challenging the market. We want our employees to develop with the company and have fun with their colleagues on the way.
Do you enjoy helping people, solving problems, and building strong customer relationships? Are you motivated by combining customer service, financial administration, and collections? We are now looking for a Credit & Collections Specialist to join our team in Copenhagen.
Why join Sergel?
- A supportive culture where everyone's contribution matters.
- Opportunities to learn, develop, and grow.
- Knowledgeable and supportive colleagues who work together to achieve shared goals.
- A varied role combining customer service, accounts receivable, and debt collection.
- Attractive benefits and flexible ways of working.
About the role
As a Credit & Collections Specialist, you will support customers and debtors throughout the accounts receivable and debt collection process. You will combine customer dialogue, collection activities, and administrative tasks to ensure a high level of service and efficient cash collection.
You will:
- Handle incoming and outgoing customer and debtor contacts.
- Follow up on debt collection cases and find appropriate solutions.
- Manage payment administration, reconciliations, and related operational tasks.
- Support customers with guidance and professional service.
- Contribute to achieving team goals and continuous improvements.
Who are you?
- You enjoy communicating with customers and building trust.
- You are structured, proactive, and able to prioritize effectively.
- You work well both independently and as part of a team.
- You are fluent in Danish and have good English skills.
- You have experience from customer service, accounts receivable, or debt collection, or a strong interest in developing within the field.
Why join Sergel?
- Be part of a supportive and collaborative Nordic organization.
- Work in a role with variety, responsibility, and customer impact.
- Develop your skills within credit management, customer service, and collections.
- Enjoy attractive benefits and flexible ways of working.
Ready to join us?
This is a full-time position based in Copenhagen, reporting to the Head of Operations Denmark.
We review applications continuously, so don't wait to apply. We look forward to hearing from you!
We Care
Sergel is one of the leading providers of credit management services in the Nordic region. We offer services within credit scoring, debt collection, debt purchasing, as well as messaging and payment solutions. Sergel is part of Marginalen Group and has just over 150 employees across Sweden, Denmark, Norway, and Finland.